For EIU this likely means Knowmia will no longer be available after the Spring 2021 semester. “We have a proven implementation plan to migrate TechSmith Knowmia video assets, perform LMS and Single Sign-on integrations, and train faculty and staff quickly.”Ĭustomer service is always included with each deployment license, which includes live, total user customer service, dedicated account management staffing and consistent support, all backed by the team’s award-winning product engineering and operations teams.How to upload captions (.vtt file) to Kaltura: ĮIU was alerted that Techsmith will be shutting down its Knowmia service permanently. “We understand that migrating video platforms can be a cumbersome and stressful process, but our Customer Success team is committed to helping higher education institutions make this type of transition seamlessly,” said Nathan Arora, Chief Business Officer at YuJa. Expert customer service and implementation teams, combined with third-party auditing and governance strategies will help launch your institution to success.
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